Payment
All prices are listed in Australian Dollars (AU$) and all payments will be charged in Australian dollars for your convenience.
All payments are processed through Stripe. You don’t need a Stripe account to make your purchase. You have a choice to use your credit card, debit visa card or your Stripe account if you have one. When you purchase a product on www.carwrapsupplieraustralia.com the actual payment is done through the Stripe website that is run on their server. This is the safest method to guard your information as we don’t handle the payment transaction and all credit card banking information is entered on Stripe’s highly secure website. We don’t see neither keep any of your banking/credit card information on our website or servers. All of these information are stored by Stripe. The only information we have access to is the address that you input yourself, your name, phone number; your credit card’s last 4 digits and expiration date.
Shipping & Returns
Please note that since we are in Canada, we are 12 to 14.5 hours behind your local time depending on your location in Australia. Shipping takes 5-10 business days after processing of your order. Processing is up to 3 business days. We only process orders for shipping during the week. We use FedEx, USPS or UPS for all our Australian orders. We only ship during the week from Monday to Friday. Any orders between Friday 10:00 EST and Sunday 24:00 will be shipped on the following Monday or Tuesday (EST time zone).
As soon as we have the shipping tracking number, we will email it to you as a link. Sometimes the tracking number did not fully make it’s way through the tracking system at the time you receive our “Your CWS order shipped” email with the tracking link, so it may show as “Not found”. Check again in 24 hours. For Friday to Monday orders it may be that although you have a tracking number but the package did not make it out, so check back on the following Tuesday. If it still does not show, feel free to contact us to check for you!
Returns
Vinyl films purchased from CWS are non-returnable. Please make sure you are sure of the vinyl wrap film order before completing your payment. We can’t guarantee nor warrant that the colour will look exactly like on the website as that is impossible due to different colour settings of different monitors of different media. We do recommend ordering vinyl film sample or booklet or sample book from our shop here before committing to a large purchase. If you are not sure about any of the vinyl films or about wrapping, please contact us with your questions and concerns before placing an order. We are here to serve you as best as we can! CWS vinyl films are sold only as described on this website. No changes or alterations can be made once the vinyl is shipped. If the vinyl has not shipped out yet and you want to change the color or the style & color as long as it is the same price. If the price is less or more we will charge the difference or reimburse the difference.
Exchanging vinyl rolls.
We are unable to exchange vinyl films for Australian orders. The orders are sent from Canada and due to the long and very expensive shipping costs and times it is not viable. Please make sure you choose the vinyl and colour you really want as we can’t do any exchanges even if you don’t like the colour or it does not exactly match to what you seen on our site.
Defective vinyl films and wrong items received
CWS will replace, or exchange manufacturer’s defective vinyl films (only for those products which are deemed to be incomplete or defective by a company representative) or if the wrong style and/or color or length of film has been sent. All complaints about vinyl defects or wrong items received have to be proven with pictures! You must send us an email with pictures of the defect or color/style difference along with the issues/problems. You must inform us about defects, wrong items, wrong colors, and shortages within 10 days from receipt of order. After 10 days of acceptance of your order shipment from the courier the order is considered complete. No replacements, exchanges or refunds issued after product is installed. Please note that products ordered at different times may be from different dye-lots, therefore we can not guarantee a 100% color shade or pattern match. Damage to clear-coat and/or car paint is not under warranty by either CWS or the manufacturers of vinyl films, as it can be caused by many different factors, such as a damaged clear coat or paint, low quality paint job, repainted surfaces (not OEM paint) or wrong installation and/or removal technique. Please read our installation instructions for proper vinyl film removal techniques and procedures to avoid any damage to paint.